Leveringspolitik

Last Updated: October 20, 2023

Welcome to Zolano, your trusted source for high-quality products and exceptional customer service. We are dedicated to ensuring that your shopping experience is as convenient and straightforward as possible. To provide clarity on our shipping procedures and policies, we've outlined the following information.

1. Order Processing Time:

  • All orders placed with Zolano are processed within 1-2 business days. Orders received after 2:00 PM (local time) will be processed the following business day.

2. Shipping Methods and Costs:

  • We offer the following shipping options:
    • Free Shipping: Please allow 7-14 working days.

3. Shipping Locations:

  • Zolano currently ships within the United Kingdom. We are working on expanding our shipping capabilities to include international destinations.

4. Tracking Your Order:

  • Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status through our website or the carrier's tracking system.

5. Delivery Time:

  • Delivery times may vary depending on your chosen shipping method and your location. While we strive to meet the estimated delivery times, we cannot guarantee specific delivery dates.

6. Undeliverable Packages:

  • If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping costs to reship the order.

7. Shipping Delays:

  • Zolano is not responsible for delays caused by circumstances beyond our control, such as adverse weather conditions, carrier issues, or any other unforeseen events. However, we will do our best to assist you in tracking and resolving any issues related to delayed shipments.

8. Returns Due to Shipping Issues:

  • If your order is damaged during shipping or you receive the wrong item, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.

9. Missing Packages:

  • In the event of a missing package, please contact our customer support team, and we will investigate the matter and take appropriate action.

10. Contact Information:

  • If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team at 
    support@zolanoshop.co.uk

We appreciate your trust in Zolano and thank you for choosing our brand. We aim to make your shopping experience as enjoyable as possible while delivering your products safely and promptly.

Please note that this shipping policy is subject to change, and any updates will be posted on our website. It is your responsibility to review this policy periodically for any modifications.